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American Land & Leisure · Call Center

Call Center Dashboard — Weekly Summary

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Weekly performance at a glance —

Total Inbound

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calls this period

Answered

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Unanswered

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Queue Received

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routed to queue

Queue Answered

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Agent Hours

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total logged-in time

Call volume & routing

Daily call volume — answered vs. unanswered —

Answered

Unanswered / voicemail

IVR option selections all callers

Agent performance & queue analysis

Agent activity this period

Agent	Logged in	Answered	Svc %	Avg talk

Queue performance summary —

Received

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Serviced

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Unanswered

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→ Voicemail

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Service rate —

Target: 80% or higher

Total talk time

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Average per call

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Avg ring time

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Inbound call log —

Date / Time	Caller	Destination	Status	Talk	Duration