Lewis River Camping Reservations · DID 801-280-3233
Weekly Summary
Week of May 17 – May 23, 2026Queue 8010 · 9 agents🕑 All times Mountain Time (MT)
Weekly performance at a glance
May 17 – May 23, 2026
Answered = the call was handled — the caller reached a live agent (3CX queue & ring-group “serviced” totals) or left a voicemail. ·
Voicemail = routed to voicemail and left a message; included in Answered but counted separately. ·
Unanswered = reached the phone system but was never handled — abandoned while waiting in the queue, or hung up in the IVR / auto-attendant before choosing a department. ·
Total Inbound = every distinct inbound call (each caller’s call counted once, not once per menu step). ·
Times shown in Mountain Time (MT).
Total Inbound
106
calls this period
Answered (incl. voicemail)
83
78% answer rate
Voicemail
0
left a message
Unanswered
23
22% missed
Queue Received
22
routed to reservations Q
Queue Answered
21
95% service rate
Agent Hours
—
total logged-in time
⚠
Call volume & routing
Daily call volume — answered vs. unansweredMay 17 – May 23, 2026
Answered (incl. voicemail)
Unanswered
IVR option selectionsall callers
1
Season Booking
41 calls
5
Cancellations
41 calls
3
Campground Info
22 calls
Q
Queue / No Input
22 calls
2
Day-Use Parks
9 calls
4
Dispersed Camping
4 calls
Ring group performanceall groups
Top outbound callersthis week
Caller / extension
Calls
Call volume by hour of day — answered vs. unanswered
0 answered0 unanswered0 total calls
Answered (incl. voicemail)
Unanswered
IVR call flow no journeys
No call-log data yet — load a weekly report.
Agent performance & queue analysis
Agent activity — Reservations Qthis period
Agent
Logged in
Answered
Svc %
Avg talk
0O0018 Open
00:00:00
0
0%
00:00:00
0J0020 Jillian Lane
00:00:00
0
0%
00:00:00
0J0022 Joy Linthasorn
13:54:30
8
42%
00:04:13
0J0026 Jessica Briggs Lewis River - R5
14:52:09
2
25%
00:04:35
0S0027 Shauna Hatton Lewis River - R6
14:58:28
4
57%
00:06:33
0R0030 Ralph Ochoa
53:00:55
0
0%
00:00:00
0G0032 Gabby Lobendahn
23:55:01
7
44%
00:11:10
Queue 8010 — performance summaryReservations Q
Received
22
Serviced
21
Unanswered
1
→ Voicemail
~1
Service rate95%
Target: 80% or higher
Total talk time
—
Average per call
—
Avg ring time
—
Per-ring-group agentsthis period
Missed calls
reached a queue but hung up before an agent or voicemail
Missed this week
—
Avg wait before hangup
—
time waiting in queue
Longest wait
—
before giving up
By day
Why they dropped
Dropped callers — click a row to open it in the call flow & log
When
Caller
Queue
Waited
Why they dropped
Inbound call logno entries
Date / Time
Caller
Destination
Status
Talk
Duration
Wed May 20 · 9:03pm
13609032977
Lewis River WA - Main IVR (day) (8009)
Answered
00:09
00:09
Wed May 20 · 8:23pm
13607980407
LR Option 2 (8101)
Answered
00:40
00:40
Wed May 20 · 8:22pm
13607980407
Lewis River WA - Main IVR (day) (8009)
Answered
00:50
00:51
Wed May 20 · 8:21pm
13607980407
Lewis River WA - Main IVR (day) (8009)
Answered
00:38
00:38
Wed May 20 · 7:43pm
15032502995
Lewis River WA - Main IVR (day) (8009)
Answered
00:20
00:20
Wed May 20 · 5:34pm
13607211482
Voicemail Box (0030)
Answered
00:06
00:06
Wed May 20 · 5:34pm
13607211482
Ralph Ochoa (0030)
Unanswered
00:00
00:00
Wed May 20 · 5:34pm
13607211482
Lewis River - Customer Service (8025)
Unanswered
00:00
00:00
Wed May 20 · 5:33pm
13607211482
Lewis River WA - Main IVR (day) (8009)
Answered
01:03
01:03
Wed May 20 · 5:32pm
13607211482
LR Option 1 (8100)
Answered
00:34
00:34
Page 1 of 49
Outbound activity by site
Outbound calls — daily volume & top callersLewis River
Total calls
47
100% answered
Answered
47
connections completed
Talk time total
52:17
across all callers
Avg talk / call
—
per outbound call
Daily volume
23
Tue 5/12
11
Wed 5/13
8
Thu 5/14
5
Fri 5/15
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